Frequently Asked Questions (FAQs)
1. What payment methods do you accept?
We accept Visa, MasterCard, cash on delivery (COD), and mobile wallet payments such as Vodafone Cash.
2. How long does delivery take?
Orders are usually delivered within 2–5 business days inside Egypt. Delivery time may vary depending on your location.
3. Can I change or cancel my order after placing it?
Yes, you can change or cancel your order within the first 2 hours by contacting our support team.
4. Do you offer returns or exchanges?
Yes! You can return or exchange any item within 14 days of receiving it, as long as it's unused and in its original condition.
5. How can I track my order?
Once your order is shipped, you will receive a tracking number via email or SMS. You can use it to track your shipment online.
6. Do you ship internationally?
Currently, we only ship within Egypt. International shipping is coming soon!
7. What if I receive a damaged or wrong item?
We’re sorry for the inconvenience! Please contact us within 24 hours of receiving your order and we’ll make it right.